Privacy Policy neke88 — Data Protection Malaysia Users

1. Introduction and Scope of Privacy Policy

Neke88 is an online gaming platform offering a wide range of digital entertainment categories including video slots, live casino, sports betting, and table games to users in Malaysia. We take the privacy of every user who entrusts us with their personal information very seriously.

This Privacy Policy explains in detail how neke88 collects, processes, stores, protects, and shares your personal data. This document applies to all users who access the neke88 platform via website, mobile app, or any other digital channel we provide.

By registering for or using the neke88 platform, you confirm that you have read and understood this Privacy Policy. This policy should be read together with the Terms and Conditions and Responsible Gaming Policy for a full overview of how we operate.

2. Types of Personal Data We Collect

In operating the neke88 platform responsibly and securely, we collect several categories of personal information from our users. This data collection is necessary to deliver the best possible service and to fulfil our legal obligations.

We only collect data necessary for the stated purposes. If you decline to provide required data, we may be unable to deliver some or all of neke88's platform services to you.

3. How neke88 Uses Your Personal Data

Neke88 uses your personal data responsibly and only for legitimate purposes. Below is a detailed breakdown of how each type of data is used in our platform's day-to-day operations:

• Account management: Identity and contact data are used to create, verify, and manage your neke88 user account.
• Transaction processing: Financial data is required to process deposits and withdrawals securely and in a timely manner.
• KYC Verification: neke88 is legally required to verify the identity of all users to prevent money laundering and financial fraud.
• Platform security: Technical data such as IP addresses and device information is used to detect suspicious activity and protect your account from unauthorised access.
• Responsible gaming: Gaming history data is used to monitor gameplay patterns and support users who may need assistance through our responsible gaming programme.
• Service communication: We use your email and phone number to send important account notifications, relevant promotions, and platform updates.
• Platform improvement: Anonymised usage data is analysed to understand usage patterns and improve the overall user experience.
• Legal compliance: Certain information is retained and shared with the relevant authorities when required by applicable Malaysian law.

4. Legal Basis for Data Processing

Neke88's processing of your personal data is based on one or more valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA) and related legislation:

• Contract performance: Processing required to provide neke88 services to you under the agreement you entered into with us at registration.
• Consent: For certain processing activities such as sending marketing communications, we obtain your explicit consent beforehand.
• Legitimate interest: Processing for platform security, fraud prevention, and service improvement based on legitimate business interests.
• Legal obligation: Processing required to comply with legal obligations, including anti-money laundering (AML) requirements and reporting to authorities.

5. Data Sharing and Disclosure

Neke88 does not sell your personal data. However, under certain circumstances outlined below, we may share your information with the following parties:

• Payment service providers: To process deposits and withdrawals, the minimum required financial data is shared with approved payment processors that have strict data protection agreements in place with neke88.
• IT service providers: Companies providing technical infrastructure, cloud hosting, and analytics services are required to meet the same security and privacy standards as neke88.
• Authorities: neke88 will disclose personal information to the relevant authorities when required by a court order, applicable law, or a valid regulatory directive.
• Business transfer: If neke88 is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction, subject to appropriate notice and protections.

6. Cookies and Tracking Technologies

Neke88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions and account security. These cookies cannot be disabled.
• Performance cookies: Collecting anonymous information on how users interact with our platform to help us improve functionality and performance.
• Functional cookies: Remembering your preferences and settings such as language and display preferences to provide a more personalised experience.
• Analytics cookies: Used to understand aggregate platform usage patterns for strategic planning and product improvement purposes.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the neke88 platform.

7. Data Retention and Deletion Period

Neke88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. Our retention policy is as follows:

• Active account data: Retained for the duration your account remains active, plus the minimum period required by law following account closure.
• Financial transaction records: Retained for seven (7) years in compliance with Malaysia's anti-money laundering laws and financial regulations.
• KYC Records: Retained for five (5) years after the business relationship ends, in accordance with applicable AML/CFT legal requirements.
• Technical log data: Retained for a maximum of twelve (12) months for security and technical troubleshooting purposes.
• Marketing data: Retained until you withdraw consent or request deletion, whichever comes first.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with the data deletion procedures established by neke88.

8. Your Rights as a Data Subject

As a neke88 user, you have the following rights regarding your personal data under Malaysia's PDPA and neke88's policies:

9. Data Security Measures

Neke88 continually invests in robust security infrastructure to protect your personal data from unauthorised access, alteration, disclosure, or destruction. The key security measures we implement include:

• SSL/TLS Encryption: All data transmitted between you and the neke88 platform is protected with 256-bit encryption using the latest TLS protocol.
• Two-Factor Authentication (2FA): User accounts are protected with two-factor authentication options for an added layer of security.
• Continuous monitoring: Our security system monitors platform activity 24/7 and automatically detects any anomalies or suspicious access attempts.
• Periodic security audits: neke88 conducts regular internal and external security audits to identify and address any system vulnerabilities.
• Staff training: All neke88 staff who handle personal data undergo comprehensive data protection training and sign confidentiality agreements.
• Role-based access control: Access to user data is restricted on a least-privilege basis — staff may only access the data required to perform their specific duties.

While we take all reasonable steps to protect your data, no security system can be guaranteed to be completely foolproof. In the event of any security incident affecting your data, we are committed to notifying you promptly and taking appropriate remedial action.

10. Cross-Border Data Transfers

In some situations, your personal data may be processed or stored outside Malaysia — for example, when we use international cloud service providers. Whenever data is transferred across borders, neke88 ensures adequate protection through:

• Data processing agreements compliant with international standards
• Use of recognised standard contractual clauses
• Ensuring the destination country maintains an equivalent level of data protection
• Data protection impact assessment prior to any transfer being carried out

Neke88 only works with international service providers that have a proven security track record and comply with globally recognised data protection standards.

11. Changes to This Privacy Policy

Neke88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform service improvements. When we make significant changes, we will:

• Displaying clear notices on the neke88 platform's home page
• Sending notifications to the email address registered to your account
• Updating the "Last Updated" date at the top of this document
• Providing sufficient notice before changes take effect

Your continued use of the neke88 platform after the effective date of any changes will be deemed your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12. Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how neke88 handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the neke88 platform
• Response time: Within 3 business days for general enquiries; 14 business days for data rights requests

If you are unsatisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department or the relevant regulatory authority in your country.